Her occupation is… Acting Customer Service Request Supervisor at the 3-1-1 Customer Service Contact Center.

She’s been with the City for...14 years. Sheryl started working with the Health Department as a nutrition aide/WIC, then with Akron Public Utilities Bureau as a consumer services clerk. When the City opened the 3-1-1 center in June 2004, Sheryl became a customer service request agent and has been the acting supervisor since June 2009.

Sheryl is the person who…leads the operation of the call center, which averages more than 200,000 non-emergency calls every year. She answers calls at 3-1-1, along with eight other agents, and provides friendly and courteous customer service. Last year, Sheryl and her staff entered 77,000 computerized service requests that were then electronically forward to the appropriate City departments for resolution. 

Requests include: service on high grass & weeds; junk-car removal; residential exterior trash; pothole complaints; snow issues; leaf collection; lawn strip tree removal; sanitation services; traffic signal problems, and dispatching to assist with animal problems.

What does she enjoy most about the job? "The wide variety of responsibilities makes my job interesting. I like helping people with information about City services, programs, and events and truly enjoy talking to people because most of them are grateful to talk with a live person."

Sheryl is also… married to James Maslanka; together they have two sons and three daughters.

When she has time… (Time?  With five kids!?) Sheryl takes pleasure in spending time with her family, especially her 92-year old mother. Since she believes in recycling, Sheryl likes shopping at flea-markets and thrift stores and has fun cooking, fishing, hiking through the park, and watching baseball.

Etc…Sheryl graduated from the University of Akron with an associate degree in Community Services Technology/ Applied Science and a bachelor’s degree in Foods/Nutrition/Business.