|Her name is... Sheryl Spinelli Maslanka.
Her occupation is
Acting Customer Service Request
Supervisor at the 3-1-1 Customer Service Contact Center.
Shes been with the City for...14
years. Sheryl started working with the Health Department as a nutrition aide/WIC, then
with Akron Public Utilities Bureau as a consumer services clerk. When the City opened
the 3-1-1 center in June 2004, Sheryl became a customer service request agent and has been
the acting supervisor since June 2009.
Sheryl is the person who
leads the operation of
the call center, which averages more than 200,000 non-emergency calls every year. She
answers calls at 3-1-1, along with eight other agents, and provides friendly and courteous
customer service. Last year, Sheryl and her staff entered 77,000 computerized service
requests that were then electronically forward to the appropriate City departments for
Requests include: service on high grass & weeds;
junk-car removal; residential exterior trash; pothole complaints; snow issues; leaf
collection; lawn strip tree removal; sanitation services; traffic signal problems, and
dispatching to assist with animal problems.
What does she enjoy most about the job? "The
wide variety of responsibilities makes my job interesting. I like helping people with
information about City services, programs, and events and truly enjoy talking to people
because most of them are grateful to talk with a live person."
Sheryl is also
married to James Maslanka;
together they have two sons and three daughters.
When she has time
(Time? With five
kids!?) Sheryl takes pleasure in spending time with her family, especially her 92-year old
mother. Since she believes in recycling, Sheryl likes shopping at flea-markets and thrift
stores and has fun cooking, fishing, hiking through the park, and watching baseball.
Sheryl graduated from the University of
Akron with an associate degree in Community Services Technology/ Applied Science and a
bachelors degree in Foods/Nutrition/Business.