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Manage My Account

manage_my_account Open an account

How to open an account

open_accountResidential Accounts

The City of Akron requires all accounts to be in the name of the recorded deed holder of the property. To open a residential account, please contact us after the deed has been recorded with the Summit County Fiscal Office. You may also provide us with a copy of the front page of your recorded deed or settlement statement by:

  • scanning and e-mailing it to ubo@AkronOhio.gov, or
  • faxing it to 330-375-2308, or
  • delivering it to 1180 S Main Street, Suite 110 between 8:00 am and 4:00 pm, Monday through Friday, or
  • mailing it to Akron Utilities Business Office, 1180 S Main St, Ste 110, Akron, Ohio 44301-1253
If the water service has been turned off at the street, please include a written request signed by the owner to turn on the water. Please submit your request at least one week before the desired date. For example, to have water service turned on the 10th, please submit your request 5 business days before that day.

Commercial/Industrial Accounts

The City of Akron requires all accounts to be in the name of the recorded deed holder of the property. To open a commercial or industrial account, please contact us after the deed has been recorded with the Summit County Fiscal Office and you forward a completed water contract . You may also provide us with a copy of the front page of your recorded deed or settlement statement and completed water contract by:

  • scanning and e-mailing it to ubo@AkronOhio.gov, or
  • faxing it to 330-375-2308, or
  • delivering it to 1180 S Main Street, Suite 110 between 8:00 am and 4:00 pm, Monday through Friday, or
  • mailing it to Akron Utilities Business Office, 1180 S Main St, Ste 110, Akron, Ohio 44301-1253
If the water service has been turned off at the street, please include a written request signed by the owner to turn on the water. Please submit your request at least one week before the desired date. For example, to have water service turned on the 10th, please submit your request 5 business days before that day.

Temporary Water Service
We provide temporary water service for construction and demolition purposes. Temporary meters are available in 3/4", 1-1/2" and 3" sizes. Please call 330-375-2027 for deposit and setting fees or see pages A-5 and A-6 of our Rules and Regulations for details.

water_meter_1         commercialmeter_x240             hydrant_meter

lawn_sprinklerREACTIVATE OR INACTIVATE YOUR LAWN SPRINKLER ACCOUNT

Our customers do not need to contact us to reactivate or inactivate their lawn sprinkler accounts. The Utilities Business Office will activate sprinkler accounts in June that have passed their backflow inspection, and will send out final bills in October.

CLOSE AN ACCOUNT

How to close an account

The City of Akron requires all accounts to be in the name of the recorded deed holder of the property. To close an account, please contact us after the Summit County Fiscal Office has transferred the deed out of your name. You may also provide us with a copy of the settlement statement from the sale of the property by:

  • faxing it to 330-375-2308;account_closed
  • scanning and e-mailing it to UBO@AkronOhio.gov;
  • mailing it to Akron Utilities Business Office, 1180 S Main St, Suite 110, Akron, Ohio 44301-1253.
To turn off the water at the street, please include a written request signed by the owner to turn off the water. Please submit your request at least one week before the desired date. For example, to have water service turned off on the 10th, please submit your request 5 business days before that day.

You can provide us with a meter reading for the final bill  or you can request we obtain a reading. Please provide a forwarding address and we will mail a final bill to your new address.

PAYMENT OPTIONS

standard_calloutIn addition to payments at our Service Counter, we offer several options for paying your bill:

  • Our automatic withdrawal program allows you to pay your bill automatically each month without writing a check. Your account balance is paid automatically from your checking or savings account with our secure process.  There are no processing fees with this option
  • Online payment through our website is available 24 hours a day, 7 days a week.  Pay online by MasterCard ,Visa, American Express, Discover Card, Visa or MasterCard backed debit card, or electronic check though a secure payment service provided by Official Payments Corporation by clicking here.  A nominal service fee will be charged by Official Payments Corporation.  (Note: Electronic payment through other payment services may not post to your account in a timely manner and may result in longer delays in restoring service)
  • Our Interactive Voice Response (IVR) system is available 24 hours a day, 7 days a week. Pay online by MasterCard ,Visa, American Express, Discover Card, Visa or MasterCard backed debit card, or electronic check  check though a secure payment service provided by Official Payments Corporation by dialing 330-375-2554 and selecting option 2.  A nominal service fee will be charged by Official Payments Corporation. 
  • Mail your check or money order along with the remittance advice from the bottom of your bill  to Akron Utilities Business Office, PO Box 3674, Akron, Ohio 44309.  Please write your utility account number on your check or money order to ensure prompt and accurate processing of your payment.  Be sure to mail your payment well before the due date to avoid late fees and potential service disconnection.
  • Our drop box, located outside the main doors at 1180 S Main St, is available for check or money order payments, no cash please.  Please write your utility account number on your check or money order to ensure prompt and accurate processing of your payment
Please note if  you pay your bill online through home banking, please list "City of Akron" as the payee and the address is 1180 S Main St, Ste. 110, Akron, Ohio 44301. Please include your 8, 9 or 10 digit account number located at the top of your bill.

If you have received a yellow disconnection notice, please do not mail your payment or place it in our drop box. Please make your payment in person or at our web site or IVR system for immediate receipt. If you have any questions about your bill, call us at 330-375-2554.

greenprint_ruffleSIGN UP FOR PAPERLESS BILLING

Sign up for Paperless Billing

To sign up for paperless billing, perform the following steps:
  1. Log in to your account online through premium access.
  2. Click on the ‘electronic bills’ link and select ‘Receive Paper Bill via mail AND Electronic Bill via email’ or ‘Receive Electronic Bill ONLY’
  3. Click the ‘Submit’ button.

REQUEST PAYMENT EXTENSION

We try to be flexible when you need more time to pay your bill. Our typical payment extension is 7 calendar days and we consider payment history before granting an extension. You may request a payment extension online at our web site and over the phone by calling 330-375-2554 and selecting option 2.
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If you are a tenant and your landlord has specified "No Extensions" on the account, we will need written authorization directly from the owner to permit a payment extension.