Pay My Bill
Utilities Business Office
We provide billing and customer service for water, sewer, refuse collection and recycling pick-up.
- Customer Service Email - ubo@AkronOhio.gov
- Customer Service Phone - 330-375-2554 - 8:00am to 4:00pm
- Customer Service Fax - 330-375-230
Make A Payment
Customers May Make Payments Through The Following:Pay My Bill
- Over the phone at (330) 375-2554.
- Online using the button above or at http://www.akronohio.gov/billpay
- Note: using other online payment providers may delay your payment posting and result in service disconnection
- By mail to: Utilities Business Office, PO Box 3674, Akron, OH, 44309.
- Drop off at the exterior depository night slot located at 1180 S. Main Street
- Utility Business Office at 1180 S. Main Street, Suite 110 (Russ Pry County Building Customer Service Lobby), which is open to assist customers Monday through Friday, 8:00am to 4:00pm, holidays excluded.
The Utilities Business Office Drop Box
Use the UBO payment drop box located at 1180 S. Main St to drop off check or Money order payments (NO CASH PLEASE).
Be sure to write your account number on your payment and include you bill remittance stub to ensure proper application to your account.
2023 CURB SERVICE
Please call or e-mail us if you are an Akron homeowner with Homestead Exemption through the Summit County Fiscal Office. If you are sending an email, please include your name, address, account number and a daytime phone number.
| Rater Type | 2022 Rate | Increase | 2023 Rate |
| Regular | $23.22 | $0.50 | $23.72 |
| Homestead | $12.61 | $0.25 | $12.86 |
Any additional questions concerning your bill, please contact the Utility Business Office at (330) 375-2554 or via email at UBO@AkronOhio.gov.
2024 Water Rates
Beginning in 2024, the City of Akron will be implementing a new water rate structure. What are the changes:
- Akron is increasing the water rate from $2.73 per HCF to $3.06 per HCF which is a $0.33 raise
- Akron is significantly reducing the old declining block rate system which historically has given big discounts to the largest consumers of Akron water
- Akron is adding a fixed infrastructure charge based on water meter size
- For residential customers, that fixed charge will be $9
- See the chart below for the fixed fee for all meter sizes
The City is also launching a new water affordability program called the Akron Water Bill Assistance Program. Click here for more info or visit AkronOhio.gov/WaterAssist.
You can determine your estimated new payment by using the city’s calculator tool below. Choose your city or township, confirm whether you are a residential or commercial customer, insert your usual monthly usage in HCF and see your estimated new payment.
FORMS
Form >> Authorization to Turn Water Service ON
The owner is providing authorization to turn on the water or leave the water on. Heat must be on Dec 1st through April 1st.
Form >> Authorization to Turn Water Service OFF
The owner is requesting to turn off the water. There is a $40.00 fee associated with a voluntary shutoff and all property owners will be required to pay a $4.00 per month "availability fee" for fire service protection during the time the water is off inside the property.
Form >> Curb Service and Sewer Service Affidavits
If your property will be vacant for at least an entire calendar month, with a notarized affidavit we will suspend charges for curb service and sewer (properties without city water only). The affidavit must be completed by the deed holder of the property and signed by a notary. You must contact the business office once the home is occupied to resume curb service collection.
***NOTE: We will only credit a maximum of two (2) months of previously billed sewer or curb service.
Form >> Utility Bill Relief Affidavit
Customers that recently received a high water bill due to a toilet leak, burst pipe or an underground leak may be eligible for a reduction in the associated excess sewer charge (and water charge for an underground leak) if reported in a timely manner.
To apply for a reduction, please submit a fully completed and notarized Utility Bill Relief Affidavit within 10 business days of the high bill. Please contact Customer Service at 330-375-2554 if you have any questions.
Form >> Third-Party Notification
Our "Third Party Notification" program allows an owner to designate a "third party" to receive a copy of any past due bill, such as a landlord, property manager or other family member. You can have peace of mind that there is someone else who will be notified of a bill payment problem.
Form >> "No Extension"
Landlords may prevent payment extensions without written authorization by the owner or properrty manager by placing a request for "No Extensions" on an account.
Form >> Permission to Act as Agent (ACH)
Deed holders may grant permission for a tenant to pay the water, sewer, and/or curb service/recycling bill by monthly ACH automatic payment.
Form >> Permission to Act as Agent (Land Contracts)
Deed holders who have sold their property through land contract may grant permission to the land contract buyer to act as their agent in matters relating to water, sewer, and/or curb service/recycling collection service for the affected property.
Form >> Permission to Act as Agent Relocation/Realtor
For deed holders who are selling their property and wish to grant permission to a relocation company and/or realtor to act as their agent in matters relating to water, sewer, and/or curb service/recycling collection for the affected property.
Form >> Real Estate Licensee Temporary Service Contract
For real estate licensees who need the water and sewer service turned on temporarily for testing or an inspection. By using a ‘Real Estate Licensee Temporary Service Contract’ form, the licensee is taking full responsibility for payment of the water and sewer service at the property while the contract is in effect.
Form >> Authorization to Turn Water Service ON
The owner is providing authorization to turn on the water or leave the water on. Heat must be on Dec 1st through April 1st.
Form >> Authorization to Turn Water Service OFF
The owner is requesting to turn off the water. There is a $40.00 fee associated with a voluntary shutoff and all property owners will be required to pay a $4.00 per month "availability fee" for fire service protection during the time the water is off inside the property.
Form >> Curb Service and Sewer Service Affidavits
If your property will be vacant for at least an entire calendar month, with a notarized affidavit we will suspend charges for curb service and sewer (properties without city water only). The affidavit must be completed by the deed holder of the property and signed by a notary. You must contact the business office once the home is occupied to resume curb service collection.
***NOTE: We will only credit a maximum of two (2) months of previously billed sewer or curb service.
Form >> Utility Bill Relief Affidavit
Customers that recently received a high water bill due to a toilet leak, burst pipe or an underground leak may be eligible for a reduction in the associated excess sewer charge (and water charge for an underground leak) if reported in a timely manner.
To apply for a reduction, please submit a fully completed and notarized Utility Bill Relief Affidavit within 10 business days of the high bill. Please contact Customer Service at 330-375-2554 if you have any questions.
Form >> Third-Party Notification
Our "Third Party Notification" program allows an owner to designate a "third party" to receive a copy of any past due bill, such as a landlord, property manager or other family member. You can have peace of mind that there is someone else who will be notified of a bill payment problem.
Form >> "No Extension"
Landlords may prevent payment extensions without written authorization by the owner or properrty manager by placing a request for "No Extensions" on an account.
Form >> Permission to Act as Agent (ACH)
Deed holders may grant permission for a tenant to pay the water, sewer, and/or curb service/recycling bill by monthly ACH automatic payment.
Form >> Permission to Act as Agent (Land Contracts)
Deed holders who have sold their property through land contract may grant permission to the land contract buyer to act as their agent in matters relating to water, sewer, and/or curb service/recycling collection service for the affected property.
Form >> Permission to Act as Agent Relocation/Realtor
For deed holders who are selling their property and wish to grant permission to a relocation company and/or realtor to act as their agent in matters relating to water, sewer, and/or curb service/recycling collection for the affected property.
Form >> Real Estate Licensee Temporary Service Contract
For real estate licensees who need the water and sewer service turned on temporarily for testing or an inspection. By using a ‘Real Estate Licensee Temporary Service Contract’ form, the licensee is taking full responsibility for payment of the water and sewer service at the property while the contract is in effect.
FAQs
Please mail your check or money order payable to 'Akron Utilities Business Office' to:Akron Utilities Business Office
PO Box 3674
Akron, Ohio 44309-3674
To ensure prompt processing, please mail the payment with the bottom portion of your bill. Please include your account number on the check or money order. Mailing your payment to any other address may result in delays in posting your payment to your account.
Save time with secure online payments made through our website. Best of all, they post to your account immediately. Online payment is available 24 hours a day, 7 days a week. Pay online by MasterCard ,Visa, American Express, Discover Card, Visa or MasterCard backed debit card, or electronic check though a secure payment service provided by Official Payments Corporation by clicking here. A nominal service fee will be charged by Official Payments Corporation.
Locate your water meter - The meter shown in Figure 1 is typical for most homes in our service area. It is brown or bronze in color with a black lid. The lid will lift up to expose the meter dial.
The meter will have a straight-read dial, like an odometer in a car. In the meter shown in Figure 2, the reading is 0390.41. This is the total number of hundred cubic feet of water recorded since the meter was installed.
We bill in whole units of 100 cubic feet and the reading is simply 390. Your water bill is determined by subtracting last months' meter reading from the current meter reading.
The meter will have a straight-read dial, like an odometer in a car. In the meter shown in Figure 2, the reading is 0390.41. This is the total number of hundred cubic feet of water recorded since the meter was installed.
We bill in whole units of 100 cubic feet and the reading is simply 390. Your water bill is determined by subtracting last months' meter reading from the current meter reading.
Water and sewer charged for your residence or business are based on the number of cubic feet of water passing through your meter during the reading period. Click here to see a copy of a typical utility billing and find out how the water and sewer portions of your bill are calculated.
Please see our Frequently Asked Questions for explanations of various billing components.
You can use our Bill Calculator to see how the water and sewer portions of your bill are generated. Click here.
Please see our Frequently Asked Questions for explanations of various billing components.
You can use our Bill Calculator to see how the water and sewer portions of your bill are generated. Click here.
Akron Waterways Renewed expenditures are required to comply with rules or regulations of the Environmental Protection Agency (EPA). Examples of Clean Water Fund expenditures are purchases of most chemicals used for water treatment, costs to treat biosolids from the Water Reclamation Facility and repayment of loans to construct or improve facilities that eliminate combined sewer or sanitary sewer overflows.
More information on these projects can be found at http://www.akronwaterwaysrenewed.com/
More information on these projects can be found at http://www.akronwaterwaysrenewed.com/
Operational expenses are the day-to-day expenses of the utility such as salaries, benefits and maintenance of equipment.
Capital Improvements are expenditures to improve infrastructure that have a life expectancy of at least 5 years. Examples of capital improvements are replacement of aged or broken water lines and sewer lines.
Effective January, 2017, after water service has been disconnected, we charge a $4.00 per month “Fire Availability Fee.” Although no water is being used inside the property, water from a hydrant remains available to protect the structure and must be maintained regardless of the status of the private water use.
Whether it is a voluntary shutoff or shutoff for non-payment, City personnel must visit the property and physically turn the valve. The $40.00 fee partially offsets costs associated with City personnel operating, maintaining and repairing curb boxes.
Any Water Department employee who visits your home will carry a photo identification card that they will show you at your request.
For your safety, always ask to see this identification card before allowing the person into your home.
Should someone posing as an employee refuse to show the identification card, do not let them into your home. Please call the Police at (330) 375-2181 immediately to report the impostor.
Most customers fill their pools using a garden hose attached to their outside faucet.
You can determine how many gallons are in a swimming pool and the cost to fill it with City water.
You can determine how many gallons are in a swimming pool and the cost to fill it with City water.
The City does not allow sewer discounts to fill a pool because the water should be discharged into the sanitary sewer system.
Many swimming pools have a bottom drain directly connected to a sanitary sewer, while other pools are pumped out or the water level lowered with portable pumps and the water is discharged directly into the homeowner’s sewer or onto the ground.
There is an EPA regulation prohibiting the discharge of chlorinated pool water into storm sewers or drainage ditches where it could meet surface water.
Many swimming pools have a bottom drain directly connected to a sanitary sewer, while other pools are pumped out or the water level lowered with portable pumps and the water is discharged directly into the homeowner’s sewer or onto the ground.
There is an EPA regulation prohibiting the discharge of chlorinated pool water into storm sewers or drainage ditches where it could meet surface water.
Yes. Once the notarized curb service or sewer affidavit is on file, we will suspend charges for the time of the vacancy. If the time of the vacancy is not known, we will suspend the charges for six (6) months. If the property is still vacant after the six (6) month period, you must contact our office (phone call, e-mail, fax, or mail) and we will reactive the affidavit for another six (6) months as long as the notary seal has not expired. You must contact the Business Office at (330) 375-2554 once the home is occupied to resume curb service collection and sewer billing.
Yes, Water Department employees will use a lock box to gain entry to a vacant home.
When scheduling a work order to turn on or off water service, please provide our customer service representative with the combination and any special instructions to access the lock box.
Akron Cares is a program where customers can pledge an amount on their monthly utility bill that will help Akron residents struggling to pay their water, sewer and curb service bill. The contributions are tax deductible and are matched by the City dollar-for- dollar.
Contributions can be made
Contributions can be made
- As a recurring donation of a fixed amount on each bill;
- As a monthly ‘round up’ of the customer’s billed dollar amount to the next whole dollar;
- As a one-time donation.
Lower My Bill (Includes Utility Discount Programs)
Any Akron homeowner who has been approved for the State’s Home Energy Assistance Program (HEAP) can provide us with a copy of their HEAP approval letter to receive a 50% reduction on the sewer rate increases. We offer the following convenient ways to provide this information:
- Delivery of the letter to 146 South High Street, Room 211 between 8:00 am and 4:30 pm, Monday through Friday;
- Faxing it to 330-375-2308;
- Scanning and e-mailing it to ubo@akronohio.gov; or
- Mailing it to Akron Utilities Business Office, CitiCenter Building, 146 South High Street, Room 211, Akron, Ohio 44308-1894.
This program offers a reduced sewer rate and curb service rate for Akron homeowners who are eligible for Homestead Exemption.
The current Homestead sewer rate available through the program is $8.393 per hcf, and the current Homestead curb service rate is $12.36 per month ($12.61 for 2022).
Please call or e-mail us if you are an Akron homeowner with Homestead Exemption through the Summit County Fiscal Office. If you are sending an email, please include your name, address, account number and a daytime phone number.
You can lower the sewer portion of your bill by installing a lawn irrigation or hose bibb meter. We charge only the water rate on all water that goes through an irrigation meter.
Please call our Utilities Engineering section at 330-375-2690 for more information on this option.
$5.00 Credit Offer- Go Green and Save Some Green
Switch from receiving your water/sewer/curb service bill in your mail box to a bill by e-mail and receive a one-time credit of $5.00 on your next statement as a thank you for helping us save paper and postage costs. Other reasons to go paperless include:
Switch from receiving your water/sewer/curb service bill in your mail box to a bill by e-mail and receive a one-time credit of $5.00 on your next statement as a thank you for helping us save paper and postage costs. Other reasons to go paperless include:
- Faster to receive an email than wait for regular mail
- 24/7 access to your statement online
- View and print up to 14 months of bills online
Bathroom
(The bathroom is the major source of water usage in most homes)
(The bathroom is the major source of water usage in most homes)
- Install low-flow showerheads and also lower your cost to heat water
- Replace older, larger-use toilets with the newer higher efficiency toilets
- Install a low-flow aerator on your sink’s faucet
- Wash only full loads in the dishwasher
- When buying a new dishwasher, consider purchasing a water-saving model
- Wash only full loads in the clothes washer
- When buying a new clothes washer, consider purchasing a water-saving model
- Water your lawn only when it needs it. A good way to see if your lawn needs watering is to step on the grass. If it springs back up when you move, it doesn't need water. If it stays flat, it is time to water.
- Always use a broom to clean walkways, driveways, decks and porches, rather than hosing off these areas.
HOW TO CHECK FOR LEAKSToilets
- Remove the tank cover and pour in food coloring, brewed coffee, or other substance to color the water.
- Do not flush the toilet.
- Wait 10 to 15 minutes.
- If the water in the bowl remains clear, no leaks.
- If the water in the bowl becomes discolored, there is a leak.
Faucets
- Check faucets in the bathroom and kitchen periodically.
- Worn washers are most often the cause of dripping faucets.
- Make sure no water is being used inside or outside (no washing machine filling, no shower running, no watering outdoors, etc.).
- Locate your water meter and carefully lift the top of the meter.
- Find the blue leak detector on the meter dial. If all of your water sources are off and the leak detector is rotating, you have a leak.
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 Take The Fix-A-Leak Challenge |
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Fix A Leak |
Have you recently received a high water bill due to a burst water pipe, toilet leak or an unknown underground leak? The City of Akron Utility Bill Relief policy may reduce the expense associated with abnormally high utilities charges due to the above occurrences.
To apply for a reduction, please submit a Utility Bill Relief Affidavit within 10 business days of the date of the high bill. Please contact us at 330-375-2554 if you have any questions.
Apply and learn more on the Akron Cares page here.
General Information
- Akron Cares will offer a one-time credit of up to $500.00 towards an eligible delinquent City of Akron utility bill.
- Funding is limited and is provided on a first come/first served basis the relief program will run until funds are exhausted.
- Customers will receive a credit on their account, which will be noted in the City’s utility billing system, and will not be eligible again for 365 days.
For questions, please contact Akron Public Utility Customer Service at (330) 375-2554 or 3-1-1
Akron Cares Eligibility
Emergency funding is available to eligible City of Akron residents who are having difficulty paying their Akron Utility Bill and are delinquent. This program is made possible through generous donations from customers, city employees and community partners.
In order to receive assistance, you must meet one of the following requirements:
Have a letter of participation (must be dated and include name) from one of the following:-
- Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps or EBT) or WIC
- Ohio Medicaid
- Home Energy Assistance Program (HEAP) or Percentage of Income Payment Plus (PIPP)
- Ohio Works First (OWF)
- Ohio Public Housing Benefits
OR
Homeowner of the property and a current recipient of the Homestead Exemption as verified by Summit County Property Records.OR
If they do not have a letter of participation from one of the above they can verify (by (2) most recent pay stubs or SSI stubs) that household income is less than 300% of the federal poverty level (see Chart below)|
Household Size |
Monthly |
Yearly |
|
1 |
3,220 |
38,640 |
|
2 |
4,355 |
52,260 |
|
3 |
5,490 |
65,880 |
|
4 |
6,625 |
79,500 |
|
5 |
7.760 |
93,120 |
|
6 |
8,895 |
106,740 |
|
7 |
10,030 |
120,360 |
|
8 |
11,165 |
133,980 |
For family households with more than 8 persons, add $13,620 for each additional person.
Customer Service
These pages will allow you to calculate your water and sewer bill. Select either:
CURRENT AKRON WATER RATES
Billing Charge per Month-$4.00
CURRENT AKRON SEWER RATES
Billing Charge per Month-$3.75
| Block 1 | 0 – 30 hcf | $2.73 per hcf |
| Block 2 | 31 – 5,000 hcf | $2.45 per hcf |
| Block 3 | 5,001 and over | $1.29 per hcf |
Billing Charge per Month-$4.00
CURRENT AKRON SEWER RATES
| Akron Residential | $10.659 per hcf |
| Akron Residential(Homestead) | $8.393 per hcf |
| Akron Residential(HEAP) | $6.845 per hcf |
| Akron Commercial | $10.659 per hcf |
| Akron Industrial | $9.567 per hcf |
On 05/11/2020, City Council passed Ordinance 128-2020 to remove the existing recycling credits and charge curbside customers a uniform rate regardless of recycling.
The discounted curbservice rate for Homestead customers remains in effect.
Curb Service Rates Effective January 1, 2022:
*Only customers approved for Homestead Exemption through the Summit County Fiscal Office are eligible for the homestead curb service rate. Call 330-643-2661 or visit http://fiscaloffice.summitoh.net/index.php/homestead-exemption for additional information on Homestead Exemption.
The discounted curbservice rate for Homestead customers remains in effect.
Curb Service Rates Effective January 1, 2022:
| Residential | $23.22 Per Month |
| Homestead* | $12.61 Per Month |
*Only customers approved for Homestead Exemption through the Summit County Fiscal Office are eligible for the homestead curb service rate. Call 330-643-2661 or visit http://fiscaloffice.summitoh.net/index.php/homestead-exemption for additional information on Homestead Exemption.
The Akron Utilities Business Office establishes accounts based on the deed holder(s) of the property and a bankruptcy claim is processed only for the deed holder. Please provide the following information (via phone, fax, or mail):
- Your name
- Account number
- Case number
- Date of filing
- Chapter
- Attorney name and telephone number